At MUSSO, we value transparency and are dedicated to building lasting relationships with our valued customers. Our ergonomic/gaming chairs and desks are engineered and certified to meet high industry standards for posture support and personal comfort.
MUSSO offers a Limited Warranty covering structural and functional manufacturing defects. Please review the specific terms, coverage periods, and model classifications below.
Warranty Coverage by Product & Series
*Our warranty coverage officially begins from the date of completed delivery.
Ergonomic Chairs:
- 2-Year Limited Warranty: C10 Series (including C05), E600 Series, H80 Series, E80 Series, and E70 Series.
- 3-Year Limited Warranty: X700 Series.
Gaming Chairs:
- 2-Year Limited Warranty: Blazer Series (159A/129A), Aeolus Series (109B/109B-F/199A/199C/199P), and Retro Series (109FG/249A/249B/249C/280FG).
- 3-Year Limited Warranty: Throne Series (420A/460A) and Aerofly Series (K160).
Desks & Standing Desks:
- Standard Desks (2-Year Warranty): Anydesk Series (D2/D5/D7), F Series (F5), and G Series (G75) cover structural frames and desktop components for 2 years. R Series Standing Desks: Motor mechanism is covered by a 5-Year Limited Warranty; Desktop and frame are covered for 2 years.
Extended Warranty Program: Eligible models including X700, E80, E70, H80 Series, E600 PRO, K160, 460A and 420A are qualified to participate in our Extended Warranty Program, granting up to 1 additional year of extended warranty service.
*Note: Promotional free gifts, complimentary accessories, and non-durable add-ons are not covered under this extended limited warranty.
What Our Warranty Covers
In compliance with statutory consumer guidelines, warranty coverage applies strictly to manufacturing defects present upon delivery or during normal intended domestic use:
• Missing essential assembly hardware or components upon delivery.
• Discrepancies where the delivered product does not match the applicable sales order description.
• Functional failures of core mechanism accessories (including gas lift hydraulics, tilt trays, armrest mechanisms, wheel casters, headrests, lumbar mechanisms, and structural bases).
• Manufacturing defects in raw materials (such as fabric mesh or leather stitching) present at the time of delivery.
What Our Warranty Does Not Cover
The warranty does not cover claims resulting from:
• Normal Wear & Tear: Natural material degradation over time, including cuts, scratches, creasing, fading, or softening of mesh, PVC leather, linen fabric, foam padding, armrest top covers, or castor exterior wear.
• Incorrect Assembly & Misuse: Failure or damage caused by improper self-assembly, ignoring manual guidelines, exceeding designated weight capacities, or unauthorized modifications/repair.
• Environmental & Chemical Exposure: Damage caused by contact with excessive moisture, direct sunlight, extreme heat, high salinity, pollutants, severe perspiration, or aggressive chemical cleaning agents.
• Subjective Comfort & Aesthetics: Personal feelings regarding comfort, seating firmness, body fit, or minor cosmetic/handmade variations that do not affect functional performance.
• Misuse & External Accidents: Damage caused by pets, sharp objects, liquid spills, fire, flood, natural disasters, or commercial/non-domestic use settings.
• Assembled Damaged Items: Defects or tears that were visible upon arrival but were assembled anyway without inspecting and notifying customer support beforehand.
How to Submit a Warranty Claim
Inspection Upon Arrival
• Package Damage: If the outer shipping box arrives severely damaged, you may refuse acceptance immediately and notify customer support.
• Pre-Assembly Inspection: Check all individual components after unboxing and BEFORE assembling. If damaged or defective parts are found, DO NOT assemble the product. Take clear photos/videos of the issue and packaging, and contact support@musso.ph immediately.
Claims for Used Products
• Proof of Purchase: You must provide your valid Order Number to authenticate your warranty.
• Visual Evidence Required: Clear photos and video demonstration showing the specific defect must be submitted. If a customer refuses to provide reasonable photo/video evidence required to substantiate the claim, MUSSO reserves the right to deem the claim unverified or abandoned.
Service Method & Remote Support
• Replacement Parts & Guidance: MUSSO warranty service is provided via self-service replacement. We will dispatch necessary replacement parts free of charge along with instructional assembly guides or videos.
• No On-Site Service & Labor Exclusions: MUSSO does NOT provide home visits or on-site repair services. Customers may replace parts themselves or through a third party; however, MUSSO is not responsible for any third-party labor costs or damages resulting from failure to follow instructions.
• Replacement Part Term: Replacement parts supplied under warranty remain covered for the remaining duration of the original product's warranty period or 30 days from receipt, whichever is longer. Out-of-warranty replacement parts are subject to part and shipping fees.
Shipping Costs for Warranty Parts
• Within 14 Days of Delivery: For verified warranty claims submitted within 14 calendar days of receiving your order, MUSSO covers all parts and logistics costs. • After 14 Days (Within Warranty Period): Replacement parts will be supplied free of charge under warranty; however, local delivery and handling fees for shipping the replacement parts will be borne by the customer.
Limitation on Transferability
• Original Purchaser Only: The MUSSO Warranty applies exclusively to the original purchaser and is non-transferable. Subsequent owners acquire the product "as-is". • Channel Authenticity: Products purchased through unauthorized third-party channels outside of our official website (www.musso.ph) or authorized official flagships are not eligible for warranty support.
How to Participate in the Extended Warranty Program
Please refer to the link for more.