MUSSO ("we," "our," or "us") is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website (www.musso.ph) or make a purchase, in strict compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations.
Compliance with the Data Privacy Act (R.A. 10173)
By accessing our Site, placing an order, or interacting with our services, you consent to the collection and processing of your personal information as described in this Privacy Policy. We collect and process your personal data in accordance with the core principles of transparency, legitimate purpose, and proportionality.
Personal Information We Collect
We collect personal information that you voluntarily provide to us when placing an order or registering an account, including:
- Contact & Identification Details: Full name, phone number, email address, and delivery/billing address.
- Payment Information: Payment details processed securely through our authorized payment gateways (we do not store raw credit card credentials on our servers).
- Account Credentials: Usernames, passwords, and order history.
- Technical & Usage Data: IP address, browser type, device information, cookies, and browsing behavior on our website to enhance user experience.
How We Use Your Personal Information
Your personal data is used solely for legitimate business purposes, including:
- Processing, fulfilling, and delivering your orders.
- Communicating order updates, tracking information, and customer support responses.
- Providing technical guidance and processing warranty/after-sales claims.
- Sending promotional communications, discounts, and news (only with your explicit opt-in consent).
- Preventing fraud, security breaches, and unauthorized transactions.
Data Sharing & Third-Party Service Providers
We do not sell, rent, or trade your personal information to third parties. We only share necessary data with trusted service providers strictly to perform essential operational functions:
- Logistics & Delivery Partners: Courier services (e.g., J&T Express, Flash Express, 2GO) to deliver your purchased products.
- Payment Gateway Processors: Secure payment platforms (e.g., GCash, Maya, local banking channels) to process payment transactions.
- Analytics & Hosting Services: E-commerce platform infrastructure (Shopify) and analytics tools to optimize website functionality.
All third-party partners are bound by strict confidentiality and data protection obligations.
Your Rights as a Data Subject
Under the Philippine Data Privacy Act of 2012, you possess the following rights regarding your personal information:
- Right to be Informed: The right to know how your personal data is collected, processed, and stored.
- Right to Access: The right to request reasonable access to your personal information held by MUSSO.
- Right to Object: The right to object to the processing of your personal data for direct marketing purposes.
- Right to Erasure/Blocking: The right to request the deletion, removal, or blocking of your personal data under lawful grounds.
- Right to Rectification: The right to dispute and correct any inaccuracies or errors in your personal data.
Data Security & Storage
- Protection Measures: We implement robust technical, organizational, and physical security measures to prevent unauthorized access, loss, alteration, or misuse of your personal information.
- Data Retention: Personal information is retained only as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws and tax regulations.
Cookies & Analytics
Our Site uses cookies to remember your preferences, keep track of items in your shopping cart, and analyze site traffic. You may choose to disable cookies through your web browser settings; however, doing so may limit your ability to use certain features of our Site.
Contact Our Data Protection Officer (DPO)
If you have any questions, concerns, or requests regarding your personal data or wish to exercise your rights under the Data Privacy Act, please contact our Data Protection Office:
- Email: support@musso.ph (Subject line: "Data Privacy Inquiry")
- Official Website: www.musso.ph