Return Policy We adopt a 14 days receiving the product(s) return policy which means that all products purchased on this website may be returned to us within the timeframe. You need to contact us within 15 days after the product(s) came into your possession and the product(s) must be returned to us without any undue delays.
If the product is not defective (that is, if you change your mind or are otherwise dissatisfied with the product), no return allowed.
If the product is in used condition, damaged or missing parts, we will not return it and transfer it to after-sales processing.We cannot re-sell using installed products.We will replace missing or damaged accessories for you free of charge.
If you do not need to replace the accessories, you need to keep the original packaging (if the chair have installed and used, it will not be returned). Return shipping costs are borne by the buyer.
If there is a major defect in the product (which cannot be resolved by replacement parts), we support the return or exchange of a new chair.
How returns work Contact the website online customer service or send an email and include the order number in the message as proof of purchase. And please write down the reason for the return.
We will then get back to you as soon as possible with information on where to send the product(s).
We will check the condition of your returned product as soon as we receive it, and we will arrange for a refund after verifying that the product is not damaged or in the wrong packaging.
If a refund is approved we will automatically credit the purchase to your credit card or original method of payment.
If the product(s) is damaged, not in its original condition or missing parts we will inform you if you are eligible for a partial refund. This is decided from case to case depending on the severity of the damages or what parts are missing.
All packages will be shipped without a signature requirement for delivery.MUSSO is not responsible for lost or stolen packages without a signature. Signature for delivery is available for an additional fee.