FAQ
Shipping & Delivery
1、When to ship out
Order before 2pm, can ship out today.
2、How long to arrived
Generally Manila area 1-3 days ; Luzon area 2-5 days ; Misaya Mindanao area 6-8 days.
3、Where to ship
Ship from Bulacan.
4、There is currently no physical store, only sales on the website.
5、Express delivery cant arrived same day, pick up to our warehouse can get same day and free shipping support lalamove, lalamove fee is cheaper than shiping fee.
How to pick up?
1. First place an order on the website, and select the pick-up option.
2. Pick-up doesn't support cod, choose online payment, please.
3. Pick-up support Lalamove. After ordering you can book Lalamove by yourself. (Lalamove fees are borne by the buyer)
4. When the warehouse prepares your order, I will provide you with a PICK-UP CODE. Please go to the warehouse to pick up the goods with the PICK-UP CODE.
5. Our warehouse is open from 10:00 am to 6:00 pm. (including weekends and holidays) Warehouse lunchtime:12:00 noon to 1:30 pm, please avoid this period for picking up.
6. Warehouse Address: Buildings 5 and 8, ALogis Calamba, Brgy.Makiling,Calamba, Laguna(https://goo.gl/maps/3aydBvRJiLNj5gxKA)
7. Warehouse contact:
STEPHEN SIEREN/09630881124
JONALYN ALMEDA/09621993882
Payment methods available
COD Payment
Credit Card
Atome Billease Tendopay installment
Gcash Shopeepay Grabpay
BPI UnionBank
How to use installment?
We support Billease & Tendopay installment，As long as you pay the down payment, we will ship to you. Select the 2C2P payment option.
What sizes offer?
There is only one standard size for all models of Musso chairs. According to the characteristics of each chair, Musso divides all models into four levels.
SIZE & MODEL
SIZE M: 99A 159AB
SIZE L: 109B 109FG 109P 209B
SIZE XL: 209A 199A 199C 199B 249A 249B 249C
SIZE XXL: 300A 300B 280FG 229A 239A
The specific size description pictures can be found in the product description of each chair.
How do I track my order?
You will receive a tracking number in your email once we have shipped it out which includes the link where you may trace your order.
You can proactively contact our online customers on our website for assistance.
Where Musso come from?
MUSSO is a well-known gaming chair brand in Southeast Asia.
We have branch offices in Europe, Malaysia, Philippines and Thailand. All shipments are shipped from local warehouses to ensure delivery timeliness, allowing customers to enjoy our products faster.
We are committed to maintaining our leading position in the e-sports chair industry. High-cost R&D investment ensures the quality of our products. At the same time, we also hire excellent designers to join us for the e-sports hobby. to create more styles. Our OEM factory comes from China, where there is a very high-quality industrial chain, as well as skilled workers, to ensure that our chairs are strong and durable.
Which Musso chair is a good fit for me?
Bearing all customers'needs in mind, Musso is designed to accommodatevarious heights and weights. To ensure the 100% best fit for you.
The gaming chair is load-bearing, and the packaging specifications are in the product description.
How do i assemble my Musso Chair?
The assembly guide will be delivered within the package. We recommend that you watch the assembly video before attempting to assemble your Musso chair as it contains vital safety information and tips that will make your assembly process smoother. Most users take about 10-15 minutes to assemble their chair.
How do I clean my PU/Fabric chair?
Musso chairs are known to be extremely durable, even so, taking good aftercare is vitally important to ensure the chair feels and looks like you first bought it.
Thus, it is essential to avoid any forms of liquid as it is unfavorable to the PU Leather/Fabric of your chair and do take extra step to wiping it down once in a while to keep it clean. Best clean with microfiber cloth to keep it spick-and-span for years.
Fabric gaming chairs should be kept away from water and animals' claws. Wipe down with a fabric cleaner, which is available online.