FAQ

1、when to ship out
Order before 2pm, can ship out today.

2、how long to arrived
Generally Manila area 1-3 days ; Luzon area 3-5 days ; Misaya Mindanao area 6-8 days

3、where to ship
Ship from Laguna binan city
Support pick up for free shipping fee.

4、We are currently doing online sales. do not have a physical store.

COD payment,In order to launch cod payment, our team has made great efforts, please be sure to sign for it.

COD payment only supports cash payment because riders only accept cash.

More than 5 pieces do not support COD.

Online full payment support: Gcash Grabpay Dragonpay.

Atome installment payment,3 easy payments 0% interest ; Atome support both bank and credit card payments.

Atome installments support debit and credit cards marked with visa or mastercard.


When you choose Atome to pay, you can choose 3, 6, or 12 instalments in the APP.
No matter which installment method you choose, you only need to pay the first down payment, and we will ship it to you.

The 3rd installment is interest-free, and the 6th and 12th installments will be charged a fee.

Download the atome app and get another 250 pesos off when paying with atome.

If the payment fails, please contact the website customer service to solve it.

Click for tutorial

There is only one standard size for all models of Musso chairs. According to the characteristics of each chair, Musso divides all models into four levels.

SIZE & MODEL

SIZE M: 99A 159AB

SIZE L: 109B 109FG 109P 209B

SIZE XL: 209A 199A 199B 249A 249B 249C

SIZE XXL: 300A 300B 229A 239A

The specific size description pictures can be found in the product description of each chair.

You will receive a tracking number in your email once we have shipped it out which includes the link where you may trace your order.

You can proactively contact our online customers on our website for assistance.

If you do not complete the payment within the stipulated time, the order will be automatically canceled, and you do not need to take any action. If you want to continue purchasing, you can place a new order and complete the payment.

If you want to choose another payment method, you can also re-order, the original order will be automatically canceled.

Use e-wallet precautions to ensure that your e-wallet balance is recharged to avoid payment failure due to insufficient balance.

Please try to complete the payment within 15 minutes and make sure the wallet has been debited. Generally, the wallet will not automatically deduct money, and you need to manually enter the payment password to complete the payment. After successful payment, musso will arrange delivery for you only after receiving the payment.

MUSSO is a well-known gaming chair brand in Southeast Asia.

We have branch offices in Malaysia, Philippines and Thailand. All shipments are shipped from local warehouses to ensure delivery timeliness, allowing customers to enjoy our products faster.

We are committed to maintaining our leading position in the e-sports chair industry. High-cost R&D investment ensures the quality of our products. At the same time, we also hire excellent designers to join us for the e-sports hobby. to create more styles. Our OEM factory comes from China, where there is a very high-quality industrial chain, as well as skilled workers, to ensure that our chairs are strong and durable.

Bearing all customers'needs in mind, Musso is designed to accommodatevarious heights and weights. To ensure the 100% best fit for you.
The gaming chair is load-bearing, and the packaging specifications are in the product description.

The assembly guide will be delivered within the package. We recommend that you watch the assembly video before attempting to assemble your Musso chair as it contains vital safety information and tips that will make your assembly process smoother. Most users take about 10-15 minutes to assemble their chair.

Please refer to the installation video

Musso chairs are known to be extremely durable, even so, taking good aftercare is vitally important to ensure the chair feels and looks like you first bought it.

Thus, it is essential to avoid any forms of liquid as it is unfavorable to the PU Leather/Fabric of your chair and do take extra step to wiping it down once in a while to keep it clean. Best clean with microfiber cloth to keep it spick-and-span for years.

Fabric gaming chairs should be kept away from water and animals' claws. Wipe down with a fabric cleaner, which is available online.

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